PERSONAL DATA CONTROLLER
The controller of your personal data is:
What personal data do we collect, and from where do we collect them?
When you are in contact with us (e.g. when you make a purchase, fill in a form or visit the website), we collect personal data about you. The information we collect is your name, personal identification number, address, email address and telephone number, purchase, order and usage history, IP address and information you provide to our customer service.
You can enter your address yourself on the website or provide it to our sales representatives by phone or email.
Why we process your personal data
We process your personal data for the following purposes and on the basis of the following legal grounds:
We process personal data for the creation of a quotation. In this situation, we process personal data in order to be able to commit to purchase and delivery terms.
We process personal data for order processing and to send delivery status notifications. The processing is necessary for us to fulfil our contract with you.
We process personal data to handle customer service issues such as queries, complaints and warranty matters. The processing is carried out in order to be able to help you with your customer service issues, which is our legitimate interest, as well as to comply with legal obligations in case of complaints and warranty issues.
IMPROVEMENT AND DEVELOPMENT
Vi behandlar personuppgifter för att kunna förbättra och utveckla vår service, våra produkter och våra tekniska system. Behandlingen sker för vårt berättigade intresse att kunna uppdatera, förbättra och utveckla service, produkter och tekniska system.
FULLGÖRANDE AV SKYLDIGHETER ENLIGT LAG
Vi behandlar personuppgifter för att kunna efterleva gällande lagar, t.ex. lagar om bokföring, skatt eller produktsäkerhet. Behandlingen sker för att fullgöra skyldighet enligt lag.
PREVENTION OF ABUSE AND CRIME
We process personal data in order to improve and develop our service, our products and our technical systems. The processing is carried out in our legitimate interest to update, improve and develop services, products and technical systems.
HOW LONG PERSONAL DATA ARE STORED
We keep personal data for as long as it is needed for the purposes for which it was collected or as long as it is required by law or other regulations. Purchases and order history are stored for as long as we are required to do so by law.
Customer service data related to purchases and complaints are stored for as long as we are required to do so by law.
Abuse and crime prevention data are stored for as long as we need them to prevent or report crime (e.g. fraud).
We will respond to your request regarding any of your rights as soon as possible but within one month at the latest.
You have the right to obtain information about how we process your personal data and a copy of the personal data.
You may request that inaccurate or incomplete data be rectified.
You have the right to have your personal data erased in the following cases:
- The personal data are no longer necessary for the purposes for which they were collected or processed
- You have withdrawn your consent to the processing of the personal data and there is no other legal basis for the processing
- You have objected to the processing of personal data on the basis of our legitimate interest and your interest outweighs
- We have processed the personal data unlawfully
- The personal data must be erased in order to comply with a legal obligation.
Restriction of processing
You have the right to request that the processing of your personal data be restricted in the following cases:
- You contest the accuracy of the personal data, for a period of time that allows us to verify the accuracy of the personal data
- We have processed the personal data unlawfully and you object to the erasure of the personal data and instead request that its use be restricted
- You need the personal data for the establishment, exercise or defence of legal claims but we no longer need the personal data for the purposes for which they were processed. You have objected to the processing of your personal data and we assess for a period of time whose legitimate interest takes precedence
Objection to processing
You have the right to object to the processing of your personal data that we process on the basis of a legitimate interest. Processing will cease in such cases if we do not have a legitimate interest overriding your interests or if we need to continue processing in order to meet legal claims.
You have the right to receive the personal data you have provided to us and which we process automatically on the basis of a contract with you or on the basis of your consent, in a structured, commonly used and machine-readable format.
If you are dissatisfied with the way we process your personal data, you can contact us or lodge a complaint with a supervisory authority.
We use so-called cookies on the website. The information collected and analysed by cookies is used to customise and streamline our services, website content, offers and advertisements to the visitor, as well as to increase the security of the website.
If you do not accept cookies in your browser, many of the features of the websites will not work. This is because the website will think it is a new visitor with each page load.
CONTACT INFORMATION IF YOU HAVE QUESTIONS OR WISH TO EXERCISE YOUR RIGHTS
telephone +46 (0)10-480 47 00